Refund Policy
A legal disclaimer
Please be advised that all services and products provided by Styling 5 are subject to the following terms and conditions. While we strive for your complete satisfaction, results from hair services can vary based on individual hair type, history, and aftercare. We are not responsible for results that do not meet subjective expectations. By receiving services or purchasing products from our salon, you acknowledge and accept these terms. This disclaimer does not affect your statutory rights.
Refund Policy
At Styling 5, your satisfaction is our priority. We want you to feel confident and happy with your hair, and we're committed to resolving any concerns you may have.
Services
If you are unsatisfied with your hair service, please contact us within 7days of your original appointment. This allows us to assess your hair and determine the best course of action. We will gladly offer a complimentary adjustment or a partial refund for the service. Refunds will be considered on a case-by-case basis and will not be granted for a change of mind or if the hair was not cared for as instructed by the stylist.
Products
You may return unopened and unused products for a full refund or exchange within 14 days of the original purchase date. A receipt must be presented to process the return. Opened or used products cannot be refunded unless they are found to be defective
No - Show and Late Cancellation
We understand that sometimes life gets in the way. However, we ask that you please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment. Clients who do not show up for their appointment or cancel with less than 24 hours notice may be charged a fee of up to 50% of the service cost.
If you have any questions about our policies, please don't hesitate to reach out to us directly at info@styling5.com or call 01285 869880
We're here to help.